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Number of items: 38.
Article
| Tarí, Juan José and Dick, Gavin P.M. (2016) Trends in quality management research in higher education institutions. Journal of Service Theory and Practice, 26 (3). pp. 34-70. ISSN 2055-6225. (doi:https://doi.org/10.1108/JSTP-10-2014-0230) (Full text available) |
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| Dick, Gavin P.M. and Jukes, Andrew (2014) A chain of adverse consequences: The impact of medicine use reviews on pharmacists. Kent Business School Working Paper Series No. 286, . pp. 1-17. ISSN 1748-7595. (Full text available) |
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| Tarí, Juan José and Heras?Saizarbitoria, Iñaki and Dick, Gavin P.M. (2013) Internal and external drivers for quality certification in the service industry: Do they have different impacts on success? Service Business, 8 (2). pp. 337-354. ISSN 1862-8516. E-ISSN 1862-8508. (doi:https://doi.org/10.1007/s11628-013-0198-6) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
![[img]](https://kar.kent.ac.uk/style/images/fileicons/application_pdf.png)
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| Dick, Gavin P.M. and Tarí, Juan José (2013) A Review of Quality Management research in Higher Education institutions. Kent Busines School Working Paper Series, 274 . ISSN 1748-5795. (Full text available) |
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| Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Tarí, Juan José (2013) Benefits of Quality Certification in Hotels: The impact of motives and the usage of quality tools. Kent Business School Working Paper Series, 272 . ISSN 1748-5795. (Full text available) |
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| Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Tarí, Juan José (2013) A Review of the Literature to understand Diversity in ISO 9001 adoption and the Achievement of benefits. Kent Business School Working Paper series No. 273, . (Full text available) |
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| Dick, Gavin P.M. and Rayner, Charlotte (2013) Negative Interpersonal Behavior at Work: An Evidence Based Classification of Workplace Bullying. International Journal of Psychology and Behavioral Sciences, 3 (4). pp. 95-108. ISSN 2163-1948. (doi:https://doi.org/10.5923/j.ijpbs.20130304.03) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
![[img]](https://kar.kent.ac.uk/style/images/fileicons/application_msword.png)
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| Dick, Gavin P.M. and Rayner, Charlotte (2012) The Hidden Bullied. International Journal of Psychology and Behavioral Sciences, 2 (1). pp. 22-33. ISSN 2163-1948. (doi:1 0.5923/j.ijpbs.20120201.04) (Full text available) |
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| Dick, Gavin P.M. (2011) The influence of managerial and job variables on organisational commitment in the Police. Public Administration, 89 (2). pp. 557-576. ISSN 0033-3298. (doi:https://doi.org/10.1111/j.1467-9299.2010.01874.x) (Full text available) |
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| Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Molina-Azorin, Jose F. (2011) ISO 14001 certi?cation and ?nancial performance: selection-effect versus treatment-effect. Journal of Cleaner Production, 19 (1). pp. 1-12. ISSN 0959-6526. (doi:https://doi.org/10.1016/j.jclepro.2010.09.002) (Full text available) |
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| Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Molina-Azorin, Jose F. (2011) ISO 14001 certification and financial performance: Selection effect versus treatment effect? Journal of Cleaner Production, 19 (1). pp. 1-12. ISSN 0959-6526. (doi:https://doi.org/10.1016/j.jclepro.2010.09.002) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Dick, Gavin P.M. (2009) Exploring performance attribution: the case of quality managment systems adoptions and business performance. International Journal of Productivity and Performance Management, 58 (4). pp. 311-328. ISSN 1741-0401. (doi:https://doi.org/10.1108/17410400910950991) (Full text available) |
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| Dick, Gavin P.M. (2008) The influence of managerial factors on bullying in the Police. Kent Business School Working Paper Series No. 179, . ISSN 1748-7595. (Full text available) |
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| Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Casadesus, Marti (2008) Shedding Light on the Causation Between ISO 9001 and Improved Business Performance. International Journal of Operations & Production Management, 28 (7). pp. 687-708. ISSN 0144-3577. (doi:https://doi.org/10.1108/01443570810881811) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Dick, Gavin P.M. and Metcalfe, Beverley (2007) The progress of female police officers?An empirical analysis of organisational commitment and tenure explanations in two UK police forces. International Journal of Public Sector Management, 20 (2). pp. 81-100. ISSN 0951-3558. (doi:https://doi.org/10.1108/09513550710731463) (Full text available) |
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| Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2002) Does ISO 9000 Accreditation Make a Profound Difference to the Way Service Quality is Perceived and Measured? Managing Service Quality, 12 (1). pp. 30-42. ISSN 0960-4529. (doi:https://doi.org/10.1108/09604520210415371) (Full text available) |
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| Dick, Gavin P.M. and Casadesus, Marti and Heras?Saizarbitoria, Iñaki (2002) ISO 9000 Certification and the Bottom Line: A Comparative Study of the Profitability of Basque Region Companies. Managerial Auditing Journal, 17 (1/2). pp. 72-78. ISSN 0268-6902. (doi:https://doi.org/10.1108/02686900210412270) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Dick, Gavin P.M. and Casadesus, Marti and Heras?Saizarbitoria, Iñaki (2002) ISO 9000 Registration's Impact on Sales and Profitability: A Longitudinal Analysis of Performance Before and After Accreditation. International Journal of Quality & Reliability Management, 19 (6). pp. 774-791. ISSN 0265-671X. (doi:https://doi.org/10.1108/02656710210429618) (Full text available) |
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| Dick, Gavin P.M. and Metcalfe, Beverley (2002) Is the Force Still With Her? Gender and Commitment in the Police. Women in Management Review, 17 (8). pp. 392-403. ISSN 0964-9425. (doi:https://doi.org/10.1108/09649420210451823) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2001) Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations. Quality Management Journal (USA), 8 (1). pp. 52-61. ISSN 1068-6967. (Full text available) |
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| Dick, Gavin P.M. and Metcalfe, Beverley (2001) Exploring Organisational Commitment in the Police: Implications for Human Resource Strategy. An International Journal of Police Strategies and Management, 24 (3). pp. 399-419. ISSN 1363-951X. (Full text available) |
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| Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2001) ISO 9000 and Quality Emphasis: An Empirical Study of Front-Room Versus Back-Room Dominant Service Industries. International Journal of Service Industry Management, 12 (2). pp. 114-136. ISSN 0956-4233. (doi:https://doi.org/10.1108/09564230110387498) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Dick, Gavin P.M. and Metcalfe, Beverley (2001) Managerial Factors and Organisational Commitment: A Comparative Study of Police Officers and Civilian Staff. International Journal of Public Sector Management, 14 (2). pp. 111-128. ISSN 0951-3558. (Full text available) |
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| Dick, Gavin P.M. (2000) ISO 9000 certification benefits reality or myth? The TQM Magazine, 12 (6). pp. 365-371. ISSN 0954-478X. (Full text available) |
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| Metcalfe, Beverley and Dick, Gavin P.M. (2000) Is the Force Wtill With You? Measuring Police Commitment. Journal of Managerial Psychology, 15 (8). pp. 812-832. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Monograph
| Dick, Gavin P.M. (2009) The influence of managerial and job related items on organisational commitment in the police. Working paper. University of Kent, Kent Business School (Full text available) |
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| Dick, Gavin P.M. (2009) Can the organisation and supervision environment influence both bullying and organisational commitment? Evidence from a police force survey. Working paper. University of Kent, Kent Business School, University of Kent, Kent Business School, Canterbury, Kent (Full text available) |
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| Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Tarí, Juan José (2008) Cause of Effect? ISO 14001 Certification and Financial Benefits. Working paper. Kent Business School, Canterbury Kent (Full text available) |
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| Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Casadesus, Marti (2006) Attribution Testing: Exposing the Influence of Reverse Causation in the Attribution of Better Performance to ISO 9000 Quality Management Systems. Working paper. KBS, University of Kent, Canterbury (Full text available) |
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| Dick, Gavin P.M. and Rayner, Charlotte (2004) Exploring the Bullying Construct: An Evidence Based Approach. Working paper. University of Kent, Canterbury, Kent (Full text available) |
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Conference or workshop item
| Dick, Gavin P.M. and Tarí, Juan José (2012) A Review of Quality Management Research in Higher Education Institutions. In: Proceedings British Academy of Management Conference 2012. British Academy of Management, London pp. 1-33. (Full text available) |
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| Dick, Gavin P.M. (2011) Bullying and Organisational Commitment: Common antecedents? In: Proceedings British Academy of Management Conference 2011. British Academy of Management, London (Full text available) |
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| Dick, Gavin P.M. (2009) The influence of job demands and managerial variables on organisational commitment in the police. In: Proceedings British Academy of Management Conference 2009. British Academy of Management, London (Full text available) |
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| Dick, Gavin P.M. (2008) Exploring Performance Attribution: The case of Quality Management Standards Adoption and Business Performance. In: Proceedings 13th ICIT Conference 2008. ICIT, Hong Kong (Full text available) |
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| Dick, Gavin P.M. and Casadesus, Marti and Heras?Saizarbitoria, Iñaki (2007) Attribution testing of benefits associated with ISO 9000: Evidence for counterintuitive causation. In: Proceedings British Academy of Management Conference 2007. British Academy of Management, London (Full text available) |
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| Dick, Gavin P.M. and Casadesus, Marti and Heras?Saizarbitoria, Iñaki (2006) Shedding Light on Causation between ISO 9000 and Improved Business Performance. In: Proceedings American Academy of Management Conference 2006. American Academy of Management (Full text available) |
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| Dick, Gavin P.M. (2005) Management Standards Adoption and Business Performance: Towards a Theory of Performance Attribution in Bandwagons. In: Proceedings American Academy of Management Conference 2005. American Academy of Management (Full text available) |
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| Dick, Gavin P.M. (2005) Towards a Theory of Performance Attribution in Bandwagon. In: Proceedings British Academy of Management Conference 2005. British Academy of Management, London (Full text available) |
![[img]](https://kar.kent.ac.uk/style/images/fileicons/other.png)
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