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Number of items: 46.

Article

Soltani, E. and Chau, V.S. (2012) A Learning Organization Perspective of Service Quality Operations in the IT Industry. Strategic Change, 21 (5-6). pp. 275-284. ISSN 1086-1718. The full text of this publication is not available from this repository.

Chau, V.S. and Thomas, H. and Clegg, S. and Leung, A.S.M. (2012) Managing Performance in Global Crisis. British Journal of Management, 23 (2). ISSN 1045-3172. (In press) The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2012) Varieties of Captialism and Strategic Management: Managing Performance in Multinationals after the Global Financial Crises. British Journal of Management, 23 (2). pp. 58-73. ISSN 1045-3172. (In press) The full text of this publication is not available from this repository.

Chau, V.S. and Ngai, L.W.L.C. (2010) The Youth Market for Internet Banking Services: Perceptions, Attitude and Behaviour. Journal of Services Marketing, 24 (1). pp. 42-60. ISSN 0887-6045. The full text of this publication is not available from this repository.

Chau, V.S. (2009) Benchmarking Service Quality in UK Electricity Distribution Networks. Benchmarking: An International Journal, 16 (1). pp. 47-69. ISSN 1463-5771. The full text of this publication is not available from this repository.

Chau, V.S. and Kao, Y.Y. (2009) Bridge Over Troubled Water or Long and Winding Road? Gap-5 in Airline Service Quality Performance Measures. Managing Service Quality, 19 (1). pp. 106-134. ISSN 0960-4529. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2009) The Uses and Usefulness of Reflexive Accounts in Strategic Performance Management Research: The Case of UK Regulated Public Utilities. International Journal of Productivity andPerformance Management, 58 (4). pp. 346-366. ISSN 1741-0401. The full text of this publication is not available from this repository.

Witcher, B.J. and Chau, V.S. (2008) Contrasting Uses of Balanced Scorecards: Case Studies at Two UK Companies. Strategic Change, 17 (3-4). pp. 101-114. ISSN 1086-1718. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, J.B. (2008) Dynamic Capabilities for Strategic Team Performance Management: The Case of Nissan. Team Performance Management, 14 (3-4). pp. 179-191. ISSN 1352-7592. The full text of this publication is not available from this repository.

Witcher, B.J. and Chau, V.S. and Harding, P. (2008) Dynamic Capabilities: Top Executive Audits and Hoshin Kanri at Nissan South Africa. International Journal of Operations & Production Management, 28 (6). pp. 540-561. ISSN 0144-3577. The full text of this publication is not available from this repository.

Chau, V.S. (2008) The Relationship of Strategic Performance Management to Team Strategy Company Performance and Organizational Effectiveness. Team Performance Management, 14 (3-4). pp. 113-117. ISSN 1352-7592. The full text of this publication is not available from this repository.

Witcher, B.J. and Chau, V.S. (2007) Balanced Scorecard and Hoshin Kanri: Managing Strategic Priorities. Emerald for Managers .

Preview

Witcher, B.J. and Chau, V.S. (2007) Balanced Scorecard and Hoshin Kanri: Dynamic Capabilities for Managing Strategic Fit. Management Decision, 45 (3). pp. 518-538. ISSN 0025-1747. The full text of this publication is not available from this repository.

Witcher, J.B. and Chau, V.S. and Harding, P. (2007) Top Executive Audits: Strategic Reviews of Operational Activities. Managerial Auditing Journal, 22 (1). pp. 95-105. ISSN 0268-6902. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2005) Implications of Policy Incentives for Strategic Control: An Intergrative Model. Annals of Public and Cooperative Economics, 76 (1). pp. 85-119. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2005) Longitudial Tracer Studies: Research Methodology of the Middle Range. British Journal of Management, 16 (4). pp. 343-355. ISSN 1045-3172. The full text of this publication is not available from this repository.

Book section

Chau, V.S. (2013) An East Asian Perspective on Food Ethics: Strategic Implications of Child Obesity in Mainland China as a Problem of Social Marketing. In: Clarke, J.P. and Ritson, C, eds. Practical Ethics for Food Scientists: Ethics in Research, Education and the Workplace. Wiley-Blackwell. (In press) The full text of this publication is not available from this repository.

Monograph

Chau, V.S. (2003) Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality. Working paper. Norwich University, Norfolk, Norwich The full text of this publication is not available from this repository.

Conference or workshop item

Soltani, E. and Chau, V.S. (2011) The (In)efficacy of Service Quality Operations: A Learning Organization Perspective. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK. The full text of this publication is not available from this repository.

Soltani, E. and Chau, V.S. (2011) The Rationality of Behaviour during the 2008 Global Financial Crisis: The Impact of Management Practices. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Birmingham, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2011) Strategic Management and Varieties of Capitalism. In: Symposium of the 2011 International (European) Conference of the Asia Pacific Business Innovation and Technology Management Society, October, Lausanne University (Lausanne, Switzerland). (Unpublished) The full text of this publication is not available from this repository.

Bui, H. and Baruch, Y. and Chau, V.S. (2011) Team Learning in Higher Education: An International Context. In: Proceedings of the 25th Annual Conference of the British Academy of Management, September, Aston Business School, Aston University (Birmingham, UK). (Unpublished) The full text of this publication is not available from this repository.

Chau, V.S. and Tang, A.R. (2010) It Doesn't Really Matter if You're Fat or Light! Implications of Child Obesity in China and UK for Social Marketing Strategy. In: Proceedings of the 24th Annual Conference of the British Academy of Management, September, Sheffield University Management School, University of Sheffield, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Andrews, R. and Boyne, G. and Buchanan, D. and Walker, A. and Neely, A. and Witcher, B.J. (2010) Strategic Management and Performance in Changing Times. In: Symposium Proceedings of the 24th Annual Conference of the British Academy of Management , September 2010, Sheffield University Management School, University of Sheffield, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2009) Managing Strategic Priorities in Daily Management. In: Proceedings of the 29th Annual Conference of the Strategic Management Society, October 2009, Washington DC, USA. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2009) Deliverology: The Art and Artistry of Managing Strategic Priorities in Public Sector Daily Management. In: Proceedings of the 23rd Annual Conference of the British Academy of Management, Brighton Business School, University of Brighton, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2009) The Five Competitive Forces That Shape Strategic Monopoly: Transforming Transco to Deliver Superior Performance. In: Proceedings of the 23rd Annual Conference of the British Academy of Management, September 2009, Brighton Business School, University of Brighton, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Kao, Y.Y. (2008) Customer Quality Performance and Satisfaction Measures in Airline Services: Bridge Over Troubled Gap 5 or Between East and West? In: Procedings of the 22nd Annual Conference of the British Academy of Management, Leeds University Business School, Harrogate, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Holloway, J. and Kerley, R. and Ghobadian, A. and Bovaird, T. and Teckman, J. and Barton, H. and Huacco-Huatuco, L. (2008) Practice-Relevant Performance Management Research: A Hostage to Fortune? In: Symposium Proceedings of the 22nd Annual Conference of the British Academy of Management, Leeds University Business School, Harrogate, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2008) The Importance of Vision, Mission and Values in Approaches to Strategic Performance Management: Comparative Cases and a Conceptual Framework. In: Proceedings of the 22nd Annual Conference of the British Academy of Management, Leeds University Business School, Harrogate, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2007) The Strategic Control of Non-Market Industries: Findings from UK Regulated Monopoly Network Utilities. In: Proceedings of the 27th Annual Conference of the Strategic Management Society, October 2007, San Diego, USA. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2007) Top Executive Audits: Building Dynamic Capabilities at Nissan South Africa. In: Proceedings of the 21st Annual Conference of the British Academy of Management, September 2007, Warwick Business School, Coventry, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2007) Dynamic Capability at Nissan: Hoshin Kanri. In: Proceedings of the 7th Annual Conference of the European Academy of Management, HEC University, Paris, France. (Unpublished) The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2006) Top Executive Audits: Senior Management Involvement at an Operational Level. In: 20th Annual Conference of the British Academy of Management, Ulster and Queens University, Belfast, Northern Ireland. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2006) Hoshin Kanri and the Balanced Scorecard: A Dynamic Capability for Strategy and Operatonal Effectiveness. In: The 66th Annual Meeting pf the Academy of Management, Atlanta, Georgia, USA. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2006) POSIES: A Balanced Scorecard / Hoshin Knari Dynamic Capability Framework for the Management of Strategy and Operational Effectiveness. In: Proceedings of the 6th Annual Conference of the European Academy of Management, Norwegion School of Management, Oslo, Norway. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2006) Top Executive Audits: Senior Management Involvement in Strategic Reviews of Organization-Wide Performance and Processes. In: Proceedings of the 26th Annual Conference of the Strategic Management Society, Vienna, Austria. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2005) Balanced Scorecard and Hoshin Kanri: An Intergrative Approach for Management of Strategy and Operational Effectiveness. In: Proceedings of the 19th Annual Conference of the British Academy of Management, Said Business School, Oxford, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2005) Reflexivity and the Active-Based View of Management: Tracer Studies in UK Regulated Monopolly Network Utilities. In: Proceedings of the 19th Annual Conference of the British Academy of Management, Said Business School, Oxford, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2004) CAQDAS and Longitudinal Tracer Studies: One Step Forward and Two Steps Back or Two Steps Back for One Step Forward? In: Proceedings ot he 18th Annual Conference of the British Academy of Management, St. Andrews University, St. Andrews, Scotland. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2004) Tracer Methodological Rigour and Practical Organisational Propinquity: The Hoshin Kanri Research Case Examplar. In: Proceedings of the 18th Annual Conference of the British Academy of Management, St. Andrews University, St. Andrews, Scotland. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2004) Tracing the Adaptation Progress of Policy Innovations in the Straegic Management of Objecives in UK Regulated Utilities. In: Proceedings of the 7th Annual Conference of the Irish Academy of Management, Trinity College Dublin, Dublin, Ireland. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2003) Tracing Effects of Regulation Policy Innovation on Strategic Control in the Management of UK Regulated Utilities: A Preliminary Assessment. In: Proceedings of the 17th Annual Conference of the British Academy of Management, Leeds Metropolitan University, Harrogate, UK. The full text of this publication is not available from this repository.

Chau, V.S. and Witcher, B.J. (2003) Longitudinal Tracer Studies: Trancending the Boundaries of Research Methodologies for a Better Middle Way. In: Proceedings of the 17th Annual Conference of the British Academy of Management, Leeds Metropolitan University, Harrogate, UK. The full text of this publication is not available from this repository.

Chau, V.S. (2002) Connecting the Dots: A Real-Time Investigation of Strategic Management Control Under Economic Regulation of New Initiative Deployment. In: Proceedings of the 16th Annual Conference of the British Academy of Management, Middlesex Business School/University, London, UK. The full text of this publication is not available from this repository.

Book

Witcher, B.J. and Chau, V.S. (2010) Strategic Management: Principles and Practice. Cenage Learning, Andover, 352 pp. ISBN 978-1-84480-993-6. The full text of this publication is not available from this repository.

This list was generated on Sat May 25 18:32:03 2013 BST.