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Number of items: 5.

Article

Dick, G.P.M. and Heras, I. and Casadesus, M. (2008) Shedding Light on the Causation Between ISO 9001 and Improved Business Performance. International Journal of Operations & Production Management, 28 (7). pp. 687-708. ISSN 0144-3577.
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Dick, G.P.M. and Heras, I. and Casadesus, M. (2008) Shedding light on causation between ISO 9001 and improved business performance. International Journal of Operations & Production Management, 28 (7). pp. 687-708. ISSN 0144-3577.
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Dick, G.P.M. and Casadesus, M. and Heras, I. (2002) ISO 9000 Certification and the Bottom Line: A Comparative Study of the Profitability of Basque Region Companies. Managerial Auditing Journal, 17 (1/2). pp. 72-78. ISSN 0268-6902. Access to this publication is restricted.
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Dick, G.P.M. and Casadesus, M. and Heras, I. (2002) ISO 9000 Registration's Impact on Sales and Profitability: A Longitudinal Analysis of Performance Before and After Accreditation. International Journal of Quality and Reliability Management, 19 (6). pp. 774-791. ISSN 0265-671X.
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Monograph

Dick, G.P.M. and Heras, I. and Casadesus, M. (2006) Attribution Testing: Exposing the Influence of Reverse Causation in the Attribution of Better Performance to ISO 9000 Quality Management Systems. Working paper. KBS, University of Kent, Canterbury
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