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Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2002) Does ISO 9000 Accreditation Make a Profound Difference to the Way Service Quality is Perceived and Measured? Managing Service Quality, 12 (1). pp. 30-42. ISSN 0960-4529. (doi:https://doi.org/10.1108/09604520210415371) (Full text available)

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Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2001) Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations. Quality Management Journal (USA), 8 (1). pp. 52-61. ISSN 1068-6967. (Full text available)

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Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2001) ISO 9000 and Quality Emphasis: An Empirical Study of Front-Room Versus Back-Room Dominant Service Industries. International Journal of Service Industry Management, 12 (2). pp. 114-136. ISSN 0956-4233. (doi:https://doi.org/10.1108/09564230110387498) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

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