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Creutzfeldt, N. (2013) The origins and evolution of consumer dispute resolution systems in Europe. In: Hodges, Christopher and Stadler, Astrid, eds. Resolving Mass Disputes: ADR and Settlement of Mass Claims. Edward Elgar, pp. 223-246. ISBN 978-1-78254-690-0. (doi:10.4337/9781782546917.00018) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:98339)

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