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Number of items: 2.

C

Chau, Vinh Sum, Kao, Yu-Ying (2009) Bridge Over Troubled Water or Long and Winding Road? Gap-5 in Airline Service Quality Performance Measures. Managing Service Quality, 19 (1). pp. 106-134. ISSN 0960-4529. (doi:10.1108/09604520910926836) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25551)

D

Dick, Gavin P.M., Brown, Jane C., Gallimore, Kevin (2002) Does ISO 9000 Accreditation Make a Profound Difference to the Way Service Quality is Perceived and Measured? Managing Service Quality, 12 (1). pp. 30-42. ISSN 0960-4529. (doi:10.1108/09604520210415371) (KAR id:5115)
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