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Creutzfeldt, N. (2020) Managing complaints: Focusing on users and non-users of the system. In: Kirkham, Richard and Gill, Chris, eds. A Manifesto for Ombudsman Reform. Springer, pp. 109-125. ISBN 978-3-030-40611-0. (doi:10.1007/978-3-030-40612-7_7) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:98323)

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