Care direct: an integrated route to help for older people

Bebbington, Andrew and Unell, Judith (2003) Care direct: an integrated route to help for older people. Generations Review, 13 (3). pp. 18-21. ISSN 0965-2000. (The full text of this publication is not available from this repository)

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Abstract

Care Direct is a new service launched by the Department of Health and piloted in six areas, offering information and support to people over 60 and their carers, principally through a telephone help-line service. The strategic aim is to promote the independence of older people and enable them to make informed decisions about their need for care. The experience of the first year has been positive, with the service meeting its targets in terms of the range and volume of activity, and achieving satisfaction with callers. Nevertheless challenges remain. Management is being referred to the Department for Work and Pensions, and Care Direct will be incorporated into a new 'Third Age' service.

Item Type: Article
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research
Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Samantha Osborne
Date Deposited: 19 Dec 2007 18:28
Last Modified: 11 Jun 2014 14:30
Resource URI: http://kar.kent.ac.uk/id/eprint/760 (The current URI for this page, for reference purposes)
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