Skip to main content
Kent Academic Repository

Enhancing firm performance through internal market orientation and employee organizational commitment

Yu, Qionglei, Yen, Dorothy A., Barnes, Bradley R., Huang, Yu-An (2019) Enhancing firm performance through internal market orientation and employee organizational commitment. International Journal of Human Resource Management, 30 (6). pp. 964-987. ISSN 0958-5192. (doi:10.1080/09585192.2017.1380059) (KAR id:67583)

Abstract

Considering the importance of retaining key staff and managing the negative impact of high labor turnover on firm performance, this study investigates the notion of internal market orientation (IMO) as an employee management tool for helping companies retain employees and leverage performance via their organizational commitment. Drawing on data from three different managerial respondents in 275 companies based in China, the findings demonstrate the precedential effect of IMO on corporate performance through employees’ organizational commitment and retention. Interdepartmental relationship and interdepartmental communication, together with ownership types are identified as potential moderating variables, which may vary IMO’s effectiveness in the framework. This study provides scholars and practitioners with empirical evidence of IMO’s contribution to different industries and markets. Building on a western perspective, this study extends the literature in an emerging market context and specifically has implications for managing Chinese employees.

Item Type: Article
DOI/Identification number: 10.1080/09585192.2017.1380059
Uncontrolled keywords: Internal market orientation, organizational commitment, employee retention, firm performance, China
Subjects: H Social Sciences
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: Qionglei Yu
Date Deposited: 11 Jul 2018 12:08 UTC
Last Modified: 04 Mar 2024 18:22 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/67583 (The current URI for this page, for reference purposes)

University of Kent Author Information

Yu, Qionglei.

Creator's ORCID: https://orcid.org/0000-0001-9569-6765
CReDIT Contributor Roles:

Barnes, Bradley R..

Creator's ORCID:
CReDIT Contributor Roles:
  • Depositors only (login required):

Total unique views for this document in KAR since July 2020. For more details click on the image.