The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations

Hill, A., Laker, B. (2013) The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations. In: 24th Annual Production and Operations Management Society (POMS) conference: Integrating Practice in POM Research and Teaching, 3-6 May 2013, Denver, Colorado, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:66286)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL: https://www.pomsmeetings.org/ConfEvents/043/FinalP...

Abstract

This paper presents empirical research within eight strategic business units (SBUs) from six service

organisations investigating the relationship between investment, strategic fit and business

performance. The research found six significant relationships within the investment-fit-performance

triangle. ‘Process investment’ seems to have the most significant impact on strategic fit and business

performance of all the variables studied. ‘Environmental initiatives investment’ has a less significant

impact on fit and performance, both investment in ‘people’ and ‘service/product development’ only

have a limited impact on fit and no impact on performance.

Item Type:	Conference or workshop item (Paper)
Uncontrolled keywords:	Investment; Performance; Strategic fit; Operations strategy; Service operations; Case/field study
Subjects:	H Social Sciences H Social Sciences > H Social Sciences (General)
Divisions:	Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User:	Tracey Pemble
Date Deposited:	05 Mar 2018 12:33 UTC
Last Modified:	16 Nov 2021 10:25 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/66286 (The current URI for this page, for reference purposes)

University of Kent Author Information

Laker, B..

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