ISO 9000 Registration's Impact on Sales and Profitability: A Longitudinal Analysis of Performance Before and After Accreditation

Dick, Gavin P.M. and Casadesus, Marti and Heras‐Saizarbitoria, Iñaki (2002) ISO 9000 Registration's Impact on Sales and Profitability: A Longitudinal Analysis of Performance Before and After Accreditation. International Journal of Quality & Reliability Management, 19 (6). pp. 774-791. ISSN 0265-671X. (Full text available)

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http://dx.doi.org/10.1108/02656710210429618

Abstract

The paper at the time of its publication was the first paper to establish the dominant direction of causality between ISO9000 certification and company performance. Its longitudinal studies event study that found reverse causation has provoked argument in the National Press (Daily Telegraph, 20May & 15 July, 2004) between academics and the British Standards Institute the National ISO 9000 Quality Register on their claims for performance improvement gained from adoption of ISO 9000 Integrated Management Systems. The paper has been rated as ‘excellent for research implications’ by Anbar/Emerald Reviews. Contribution. (45%) Responsible for literature review presentation of results, discussion of findings and conclusions. Co-authors responsible for data collection and data analysis.

Item Type: Article
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > Kent Business School > Business process/operations
Depositing User: Gavin Dick
Date Deposited: 10 Sep 2008 12:38
Last Modified: 28 Apr 2014 13:02
Resource URI: http://kar.kent.ac.uk/id/eprint/5118 (The current URI for this page, for reference purposes)
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