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Measuring Hotel Performance: Using a Balanced Scorecard Perspectives’ Approach

Sainaghi, Ruggero, Phillips, Paul A., Corti, Valentina (2013) Measuring Hotel Performance: Using a Balanced Scorecard Perspectives’ Approach. International Journal of Hospitality Management, 34 . pp. 150-159. ISSN 0278-4319. (doi:10.1016/j.ijhm.2013.02.008) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:35147)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL:
http://dx.doi.org/10.1016/j.ijhm.2013.02.008

Abstract

This paper provides an examination of hotel performance research published in the seven leading hospitality and tourism journals from 1992 to 2011, through the lens of the balanced scorecard (BSC). The review seeks to answer three questions. What BSC perspectives are included in hotel performance research published in major hospitality and tourism journals? What are the trends and implications for future hotel performance research? What are the main geographical areas of publication outputs?

Eleven hypotheses were tested using a database of 138 articles that fully met the key word selection criteria of hotel, BSC and performance. The results suggest hotel performance attracts widespread attention from hospitality scholars, but significant gaps remain. Researchers have recognised the benefits of including financial and non-financial indicators. Yet, more research is required in this area to offer hotel organisations better approaches to the management of their performance. We conclude by identifying three research gaps.

Item Type: Article
DOI/Identification number: 10.1016/j.ijhm.2013.02.008
Uncontrolled keywords: Hotels; Balanced scorecard; Perspectives; Performance; Literature review
Subjects: H Social Sciences
H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Depositing User: Catherine Norman
Date Deposited: 09 Sep 2013 12:14 UTC
Last Modified: 16 Nov 2021 10:12 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/35147 (The current URI for this page, for reference purposes)

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