Managing Service Operations: Another Look at Service Quality Gap

Soltani, Ebrahim and Liao, Ying-Ying (2011) Managing Service Operations: Another Look at Service Quality Gap. In: Proceedings of the 2011 Las Vegas International Academic Conference, October 2011, Las Vegas, Nevada, USA. (Unpublished) (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)
Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences > HA Statistics > HA33 Management Science
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: Cathy Norman
Date Deposited: 28 Nov 2012 11:15
Last Modified: 09 Jun 2014 11:41
Resource URI: http://kar.kent.ac.uk/id/eprint/32208 (The current URI for this page, for reference purposes)
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