Soltani, E. and Liao, Y.Y. (2011) Managing Service Operations: Another Look at Service Quality Gap. In: Proceedings of the 2011 Las Vegas International Academic Conference, October 2011, Las Vegas, Nevada, USA. (Unpublished)
| The full text of this publication is not available from this repository. (Contact us about this Publication) |
| Item Type: | Conference or workshop item (Paper) |
|---|---|
| Subjects: | H Social Sciences > HA Statistics > HA33 Management Science |
| Divisions: | Faculties > Social Sciences > Kent Business School > Management Science |
| Depositing User: | Cathy Norman |
| Date Deposited: | 28 Nov 2012 11:15 |
| Last Modified: | 29 Apr 2013 14:03 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/32208 (The current URI for this page, for reference purposes) |
- Depositors only (login required):
