Soltani, E. and Chau, V.S. (2011) The (In)efficacy of Service Quality Operations: A Learning Organization Perspective. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK.
| The full text of this publication is not available from this repository. (Contact us about this Publication) |
| Item Type: | Conference or workshop item (Paper) |
|---|---|
| Subjects: | H Social Sciences > HA Statistics > HA33 Management Science |
| Divisions: | Faculties > Social Sciences > Kent Business School > Management Science |
| Depositing User: | Cathy Norman |
| Date Deposited: | 27 Nov 2012 16:53 |
| Last Modified: | 10 Apr 2013 08:48 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/32205 (The current URI for this page, for reference purposes) |
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