The (In)efficacy of Service Quality Operations: A Learning Organization Perspective

Soltani, Ebrahim and Chau, Vinh Sum (2011) The (In)efficacy of Service Quality Operations: A Learning Organization Perspective. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK. (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)
Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences > HA Statistics > HA33 Management Science
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: Cathy Norman
Date Deposited: 27 Nov 2012 16:53
Last Modified: 14 May 2014 13:24
Resource URI: http://kar.kent.ac.uk/id/eprint/32205 (The current URI for this page, for reference purposes)
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