An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts

Liao, Y.Y. and Soltani, E. and Wang, W.Y. (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE.

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Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences > HA Statistics > HA33 Management Science
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: Cathy Norman
Date Deposited: 27 Nov 2012 16:48
Last Modified: 10 Apr 2013 08:51
Resource URI: http://kar.kent.ac.uk/id/eprint/32203 (The current URI for this page, for reference purposes)
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