Soltani, E. (2011) Service Failure: Recovery Marketing. In: Swayne, L.E. and Dodds, M. and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 9781412973823.
| The full text of this publication is not available from this repository. (Contact us about this Publication) |
| Item Type: | Book section |
|---|---|
| Additional information: | 4 volume set |
| Subjects: | H Social Sciences > HA Statistics > HA33 Management Science |
| Divisions: | Faculties > Social Sciences > Kent Business School > Management Science |
| Depositing User: | Cathy Norman |
| Date Deposited: | 27 Nov 2012 16:16 |
| Last Modified: | 10 Apr 2013 08:32 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/32196 (The current URI for this page, for reference purposes) |
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