From transgression to suppression: Implications of moral values and societal norms on emotional labour

Syed, J. (2008) From transgression to suppression: Implications of moral values and societal norms on emotional labour. Gender Work and Organization, 15 (2). pp. 182-201. ISSN 0968-6673 . (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1111/j.1468-0432.2007.00356.x...

Abstract

This article endeavours to develop a conceptual perspective of moral values and societal norms, and how they impact on emotion regulation within employment contexts. The article draws on social psychology and emotional labour literature to explore the concept of contextual emotional labour. I argue that the conflicting requirements of one's societal and employment contexts may require one to transgress one's moral values to fulfil job requirements. I also argue that it is important to examine the aversive state(s) that may follow one's transgression and how this is managed in the workplace.

Item Type: Article
Uncontrolled keywords: emotional labour; gender; modesty; moral values; social experience
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Industrial Relations/HRM
Depositing User: Suzanne Duffy
Date Deposited: 14 May 2008 07:18
Last Modified: 14 Jan 2010 14:11
Resource URI: http://kar.kent.ac.uk/id/eprint/3168 (The current URI for this page, for reference purposes)
  • Depositors only (login required):