Introduction: Understanding Organizational Trust - Foundations, Constellations, and Issues of Operationalisation

Mollering, Guido and Bachmann, Reinhard and Lee, Soo Hee (2004) Introduction: Understanding Organizational Trust - Foundations, Constellations, and Issues of Operationalisation. Journal of Managerial Psychology, 19 (6). pp. 556-570. ISSN 02683946 . (The full text of this publication is not available from this repository)

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Official URL
http://dx.doi.org/10.1108/02683940410551480

Abstract

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of different approaches to understanding the phenomenon of trust, drawing upon various social science disciplines. Second, it discusses different levels of analysing trust in organizational settings. Third, it deals with important issues of operationalisation and measurement of organizational trust. Finally, it briefly summarises the contents of the five papers that follow this introductory paper in the special issue of JMP on "The micro-foundations of organizational trust". © Emerald Group Publishing Limited.

Item Type: Article
Additional information: Unmapped bibliographic data: PY - 2004/// [EPrints field already has value set] AD - Institute of Business Administration, Free University of Berlin, Berlin, Germany [Field not mapped to EPrints] AD - Department of Management, Birkbeck College, University of London, London, United Kingdom [Field not mapped to EPrints] JA - J. Manage. Psychol. [Field not mapped to EPrints]
Uncontrolled keywords: Measurement, Operations management, Organizational behaviour, Trust
Subjects: H Social Sciences
H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School
Faculties > Social Sciences > Kent Business School > Industrial Relations/HRM
Depositing User: Cathy Norman
Date Deposited: 24 Sep 2012 09:24
Last Modified: 28 May 2014 13:58
Resource URI: http://kar.kent.ac.uk/id/eprint/30872 (The current URI for this page, for reference purposes)
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