The quality of interaction between managers and clinicians: a question of trust

Brown, Patrick R, Alaszewski, Andy, Pilgrim, David, Calnan, Michael .W. (2011) The quality of interaction between managers and clinicians: a question of trust. Public Money & Management, 31 (1). pp. 43-50. ISSN 0954-0962. (doi:10.1080/09540962.2011.545546) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:27625)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL: http://dx.doi.org/10.1080/09540962.2011.545546

Abstract

A lack of trust between clinicians and junior/middle managers is well documented in health care systems but under-theorized. Face-to-face interactions between clinicians and managers, through which trust is constructed, are vitally shaped by assumptions drawn from local organizational characteristics, which in turn are embedded within national policy structures. These latter conditions reform in order to enhance the quality and effectiveness of National Health Service management.

Item Type:	Article
DOI/Identification number:	10.1080/09540962.2011.545546
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HM Sociology H Social Sciences > HV Social pathology. Social and public welfare
Divisions:	Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research > Centre for Health Services Studies
Depositing User:	Michael Calnan
Date Deposited:	04 Apr 2011 14:20 UTC
Last Modified:	05 Dec 2023 04:05 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/27625 (The current URI for this page, for reference purposes)

University of Kent Author Information

Brown, Patrick R.

Creator's ORCID:
CReDIT Contributor Roles:

Alaszewski, Andy.

Creator's ORCID:	https://orcid.org/0000-0001-6312-7306
CReDIT Contributor Roles:

Calnan, Michael .W..

Creator's ORCID:	https://orcid.org/0000-0002-7239-6898
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