Brown, Patrick R and Alaszewski, A.M. and Pilgrim, C. and Calnan, M.W. (2011) The quality of interaction between managers and clinicians: a question of trust. Public Money & Management, 31 (1). pp. 43-50. ISSN 0954-0962 .
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| Official URL http://dx.doi.org/10.1080/09540962.2011.545546 |
Abstract
A lack of trust between clinicians and junior/middle managers is well documented in health care systems but under-theorized. Face-to-face interactions between clinicians and managers, through which trust is constructed, are vitally shaped by assumptions drawn from local organizational characteristics, which in turn are embedded within national policy structures. These latter conditions reform in order to enhance the quality and effectiveness of National Health Service management.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HM Sociology |
| Divisions: | Faculties > Social Sciences > School of Social Policy Sociology and Social Research Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Centre for Health Services Studies |
| Depositing User: | Paula Loader |
| Date Deposited: | 04 Apr 2011 14:20 |
| Last Modified: | 15 Feb 2013 11:52 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/27625 (The current URI for this page, for reference purposes) |
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