Performance and quality: user experiences of home care services. Final report

Netten, Ann and Francis, Jennifer and Jones, Karen C. and Bebbington, Andrew (2004) Performance and quality: user experiences of home care services. Final report. Personal Social Services Research Unit (The full text of this publication is not available from this repository)

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http://www.pssru.ac.uk/pdf/dp2104_3.pdf

Abstract

<p>Reflecting and learning from the perspective of service users is an increasingly important aspect of government policy. In order to reflect this in performance indicators relating to the quality of services, all councils with social services responsibilities (CSSRs) are required to undertake user experience surveys (UES). In 2002-2003 the survey focused on older users of home care. This paper reports on the findings of an extension to that survey conducted as part of the PSSRU Costs, Quality and Outcomes programme. <p><p><p>The principal aims of the UES extension study were: <p><p><li>to add value to the User Experience Surveys for a sample of participating local authorities by enhancing comparability across dimensions not included in the four required items;</li><p><p><li>to enable authorities to compare the quality of home care providers in their authorities and with providers used by other authorities;</li><p><p><li>to assess the questions devised by ONS for their suitability as performance indicators;</li><p><p><li>to facilitate the further development measurement of quality of homecare service.</li><p><p><p>This report focuses on the evaluation of the conduct of the survey, the validity of the performance indicators, development of indicators of user experiences of quality and outcome and the factors associated with variations in these.

Item Type: Research report (external)
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Rosalyn Bass
Date Deposited: 21 May 2011 00:54
Last Modified: 20 Jun 2014 14:13
Resource URI: http://kar.kent.ac.uk/id/eprint/27337 (The current URI for this page, for reference purposes)
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