Quality in home care: client and provider views

Francis, Jennifer and Netten, Ann (2003) Quality in home care: client and provider views. Personal Social Services Research Unit (The full text of this publication is not available from this repository)

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Abstract

<p>This paper reports on the findings of a small-scale study that investigated the meaning and delivery of quality in home care in four local authorities from the perspective of informal carers, users and providers and explored the views of users about proposed changes in the ethos of home care stipulated in the National Care Standards for Domiciliary Care (2003). <p><p><p>We start by outlining the method used and then describe the characteristics of the consulted provider agencies and the characteristics and needs of the service users. Section 5 reports users’ experience of the home care service and section 6 the important aspects of quality from the perspective of users and providers. Finally, the report addresses the implications of our findings on the future development of home care provision.

Item Type: Research report (external)
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Rosalyn Bass
Date Deposited: 20 May 2011 14:52
Last Modified: 21 May 2014 15:49
Resource URI: http://kar.kent.ac.uk/id/eprint/27307 (The current URI for this page, for reference purposes)
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