Family views of the quality of residential supports

Noonan Walsh, Patricia and Linehan, Christine and Hillery, John and Emerson, Eric and Hatton, Chris and Robertson, Janet and Gregory, Nicola and Kessissoglou, Sophia and Hallam, Angela and Knapp, Martin R J. and Netten, Ann (2001) Family views of the quality of residential supports. Journal of Applied Research in Intellectual Disabilities, 14 (3). pp. 292-309. ISSN 1360-2322. (The full text of this publication is not available from this repository)

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Official URL
http://dx.doi.org/10.1046/j.1468-3148.2001.00072.x

Abstract

The quality and costs of residential supports provided to adults with intellectual disabilities (IDs) living in the UK and Ireland<p><p>were investigated. The present paper describes findings related to relatives' level of contact with their family members and their appraisal of current residential supports. The relatives (n = 210) of adults living in campus settings and dispersed housing completed a questionnaire devised to determine their satisfaction with their family members' current residential supports and were invited to name both the features which they like and features which they wish to see improved. Relatives whose family members with IDs lived closer to the family home, who were younger and who took part in more daily activities in their current residence reported higher levels of contact. The respondents believed that current residential supports were better than those previously received. While relatives of residents in campus settings reported higher levels of family contact, satisfaction settings were similar for relatives of residents in both campus settings and dispersed housing. Staff support, physical aspects of the residences and the standard of care provided were the aspects of residential supports which were most liked; preferred improvements included higher staff ratios and better day activities. Levels of family contact my be predicted by distance as well as by residents' characteristics and type of residence. A considerable overlap among groups of relatives as to ratings of satisfaction and the aspects of residences which they liked was apparent. Research strategies targeting informed appraisals of service quality on the par ot both residents and their relatives are proposed.

Item Type: Article
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Rosalyn Bass
Date Deposited: 20 May 2011 14:48
Last Modified: 17 Jun 2014 15:51
Resource URI: http://kar.kent.ac.uk/id/eprint/26949 (The current URI for this page, for reference purposes)
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