Early Challenges of Implementing an E-Commerce in a Medical Supply Company: A Case Experience from a Knowledge Transfer Partnership (KTP).

Martin, Kerry and Papagiannidis, Savvas and Li, Feng and Bourlakis, Michael A. and Cook, Steve J. and Hansell, Alan (2008) Early Challenges of Implementing an E-Commerce in a Medical Supply Company: A Case Experience from a Knowledge Transfer Partnership (KTP). International Journal of Information Management, 28 (1). pp. 68-75. ISSN 0268-4012. (The full text of this publication is not available from this repository)

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Official URL
http://dx.doi.org/10.1016/j.ijinfomgt.2007.11.006

Abstract

Peacocks Medical Group Limited is a leading supplier in the orthotics market in the UK. Until recently the company relied on a well-established part electronic and part paper-based supply chain system, but the increasingly competitive nature of the market has made the company look into further electronically enabling its processes, in order to maintain its competitive advantages and also reduce operational costs and lead times. The case study presents the early experience of their transition to the new system, with particular focus on the analysis and pilot stages, and the impact it has had so far on the stakeholders and the company itself. The case highlights many of the typical problems that such projects may have at their initiation that often hinder progression and lead to failure. Suggestions of possible ways to address these issues in the context of Peacocks’ commercial environment are also considered.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > Marketing
Depositing User: J. Ziya
Date Deposited: 27 Sep 2010 10:14
Last Modified: 11 Jun 2014 14:46
Resource URI: http://kar.kent.ac.uk/id/eprint/25583 (The current URI for this page, for reference purposes)
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