Chau, V.S. (2003) Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality. Working paper. Norwich University, Norfolk, Norwich
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| Item Type: | Monograph (Working paper) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculties > Social Sciences > Kent Business School > International Business and Strategy |
| Depositing User: | J. Ziya |
| Date Deposited: | 23 Sep 2010 14:51 |
| Last Modified: | 18 Jan 2012 14:21 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/25562 (The current URI for this page, for reference purposes) |
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