Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality

Chau, Vinh Sum (2003) Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality. Working paper. Norwich University, Norfolk, Norwich (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)
Item Type: Monograph (Working paper)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > International Business and Strategy
Depositing User: J. Ziya
Date Deposited: 23 Sep 2010 14:51
Last Modified: 14 May 2014 13:24
Resource URI: http://kar.kent.ac.uk/id/eprint/25562 (The current URI for this page, for reference purposes)
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