Soltani, E. and Lai, P.C. and Phillips, Paul (2008) An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations. New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072.
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Abstract
By drawing on multi-case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculties > Social Sciences > Kent Business School > Management Science |
| Depositing User: | J. Ziya |
| Date Deposited: | 23 Sep 2010 15:12 |
| Last Modified: | 04 Jan 2012 11:06 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/25541 (The current URI for this page, for reference purposes) |
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