Lewis, P. and Simpson, R. (2009) Centring and Engendering Emotions in Service Work: Hochschild's Managed Heart and the Valuing of Feelings in Organisation Research. International Journal Work Organisation and Emotion, 3 (1). pp. 56-64.
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| Official URL http://dx.doi.org/10.1504/IJWOE.2009.025398 |
Abstract
This paper explores how Arlie Hochschild's concept of emotional labour put the service sector and gender at the heart of our understanding of work in contemporary organisations. In The Managed Heart, Hochschild provides us with the means to understand the nature and commercial value of the social interactions involved in the delivery of a service. She also exposes how traditional expressions of women's gender and the emphasis on being feminine are harnessed for the commercial gain of organisations. Her scholarship has extended our understanding of what ''work'' is debunking the assumption that ''real work'' only takes place in manufacturing.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculties > Social Sciences > Kent Business School > Industrial Relations/HRM |
| Depositing User: | Jennifer Knapp |
| Date Deposited: | 05 Aug 2010 13:48 |
| Last Modified: | 13 Dec 2011 16:25 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/25205 (The current URI for this page, for reference purposes) |
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