A Service Performance Model: Insights from the Health Care Sector

Phillips, Paul and Petrovici, D.A. (2008) A Service Performance Model: Insights from the Health Care Sector. In: EIRASS Conference on Retailing and Consumer Service Science, July 2008, Zagreb.

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Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > International Business and Strategy
Depositing User: Claire Baldock
Date Deposited: 10 Dec 2009 11:44
Last Modified: 16 Dec 2009 10:57
Resource URI: http://kar.kent.ac.uk/id/eprint/23460 (The current URI for this page, for reference purposes)
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