Sharp, J.A. (2007) Evaluating the effect of sourcing decisions on e-commerce process operations risk. European Journal of Operational Research, 180 (2). pp. 815-833. ISSN 0377-2217 .
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One strategic decision to be made in e-commerce is how each of the business processes that comprise an e-commerce system should be sourced. A configuration is a system description that indicates which processes are to be insourced and which outsourced; even a fairly modest e-business can involve many different possible configurations. To decide which configuration to adopt a systematic process is required to measure how risk varies between configurations. This paper develops a modelling method based around five possible defective outputs of a business process. Four types of risk and four approaches to model parameter estimation are considered within the model. The model is applied to a simple example of a company selling physical goods over the Internet. It is shown how the model outputs can provide useful pointers to process redesign and issues to be considered during outsourcing contract negotiations.
|Uncontrolled keywords:||e-commerce; process sourcing; risk evaluation|
|Subjects:||H Social Sciences > H Social Sciences (General)|
|Divisions:||Faculties > Social Sciences > Kent Business School > Management Science
Faculties > Social Sciences > Kent Business School
|Depositing User:||Suzanne Duffy|
|Date Deposited:||18 Mar 2008 17:48|
|Last Modified:||14 Jan 2010 14:06|
|Resource URI:||http://kar.kent.ac.uk/id/eprint/2305 (The current URI for this page, for reference purposes)|
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