Evaluating the effect of sourcing decisions on e-commerce process operations risk

Sharp, J.A. (2007) Evaluating the effect of sourcing decisions on e-commerce process operations risk. European Journal of Operational Research, 180 (2). pp. 815-833. ISSN 0377-2217 . (The full text of this publication is not available from this repository)

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Abstract

One strategic decision to be made in e-commerce is how each of the business processes that comprise an e-commerce system should be sourced. A configuration is a system description that indicates which processes are to be insourced and which outsourced; even a fairly modest e-business can involve many different possible configurations. To decide which configuration to adopt a systematic process is required to measure how risk varies between configurations. This paper develops a modelling method based around five possible defective outputs of a business process. Four types of risk and four approaches to model parameter estimation are considered within the model. The model is applied to a simple example of a company selling physical goods over the Internet. It is shown how the model outputs can provide useful pointers to process redesign and issues to be considered during outsourcing contract negotiations.

Item Type: Article
Uncontrolled keywords: e-commerce; process sourcing; risk evaluation
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Faculties > Social Sciences > Kent Business School
Depositing User: Suzanne Duffy
Date Deposited: 18 Mar 2008 17:48
Last Modified: 14 Jan 2010 14:06
Resource URI: http://kar.kent.ac.uk/id/eprint/2305 (The current URI for this page, for reference purposes)
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