Rizzo, M. and Utting, Ian and Linington, P.F. (1997) Call management in the open distributed office. Electronics and Communication Engineering Journal, 9 (3). pp. 107-116. ISSN 0954-0695.
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Abstract
This paper describes an agent-based model for the effective management of voice calls within an integrated computing-telephony environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call setup then involves a negotiation process whereby agents attempt to agree upon some course of action to take and the agents involved can continue to exercise control over a call in progress.
| Item Type: | Article |
|---|---|
| Subjects: | Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming, |
| Divisions: | Faculties > Science Technology and Medical Studies > School of Computing > Systems Architecture Group |
| Depositing User: | Mark Wheadon |
| Date Deposited: | 27 Jul 2009 13:58 |
| Last Modified: | 10 Aug 2012 14:58 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/21491 (The current URI for this page, for reference purposes) |
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