Call management in the open distributed office

Rizzo, Mike and Utting, Ian and Linington, Peter F. (1997) Call management in the open distributed office. Electronics & Communication Engineering Journal, 9 (3). pp. 107-116. ISSN 0954-0695. (The full text of this publication is not available from this repository)

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Abstract

This paper describes an agent-based model for the effective management of voice calls within an integrated computing-telephony environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call setup then involves a negotiation process whereby agents attempt to agree upon some course of action to take and the agents involved can continue to exercise control over a call in progress.

Item Type: Article
Subjects: Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming,
Divisions: Faculties > Science Technology and Medical Studies > School of Computing > Systems Architecture Group
Depositing User: Mark Wheadon
Date Deposited: 27 Jul 2009 13:58
Last Modified: 29 May 2014 10:26
Resource URI: http://kar.kent.ac.uk/id/eprint/21491 (The current URI for this page, for reference purposes)
ORCiD (Rizzo, Mike):
ORCiD (Utting, Ian):
ORCiD (Linington, Peter F.):
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