The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value

Morris, B. (1998) The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. Review of: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by Heskett, J.L. and Sasser Jnr, W.E. and Schlesinger, L.A.. International Journal of Service Industry Management, 9 (3). pp. 312-313. ISSN 0956-4233. (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)
Item Type: Review
Subjects: H Social Sciences > HA Statistics > HA33 Management Science
H Social Sciences
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: M.A. Ziai
Date Deposited: 29 Jun 2011 08:15
Last Modified: 25 Jun 2012 09:32
Resource URI: http://kar.kent.ac.uk/id/eprint/17459 (The current URI for this page, for reference purposes)
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