Morris, B. (1998) The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. Review of: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by Heskett, J.L. and Sasser Jnr, W.E. and Schlesinger, L.A.. International Journal of Service Industry Management, 9 (3). pp. 312-313. ISSN 0956-4233.
| The full text of this publication is not available from this repository. (Contact us about this Publication) |
| Item Type: | Review |
|---|---|
| Subjects: | H Social Sciences > HA Statistics > HA33 Management Science H Social Sciences |
| Divisions: | Faculties > Social Sciences > Kent Business School |
| Depositing User: | M.A. Ziai |
| Date Deposited: | 29 Jun 2011 08:15 |
| Last Modified: | 25 Jun 2012 09:32 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/17459 (The current URI for this page, for reference purposes) |
- Depositors only (login required):
