Repetitive failure, feedback and the lost art of diagnosis

Hatton, L. (1999) Repetitive failure, feedback and the lost art of diagnosis. Journal of Systems and Software, 47 (2-3). pp. 183-188. ISSN 0164-1212. (The full text of this publication is not available from this repository)

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Official URL
http://dx.doi.org/10.1016/S0164-1212(99)00038-2

Abstract

This paper highlights a growing problem as software systems become more and more tightly coupled and complex, that of poor diagnostic capability. Diagnosis has never been particularly sophisticated in software systems, often being an ad hoc process in which programmers receive no training. As a result, significant numbers of failures in modern systems cannot be diagnosed in the sense of being uniquely related to one or more faults and as such they continue to fail. As a result, modern software systems are unique amongst modern engineering systems is being characterised by repetitive and frequently avoidable failure. This paper discusses the strongly related issues of repetitive failure, feedback and diagnosis in a generally light-hearted way but makes a plea for diagnosis to be an essential feature of systems design. All engineering systems fail and this knowledge should be part of the software design process such that inevitable failures can be quickly related to the contributing fault or faults and the system corrected to avoid future re-occurrence.

Item Type: Article
Subjects: Q Science
Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming,
Divisions: Faculties > Science Technology and Medical Studies > School of Computing > Systems Architecture Group
Faculties > Science Technology and Medical Studies > School of Computing
Depositing User: I.T. Ekpo
Date Deposited: 21 Jun 2009 18:12
Last Modified: 18 Aug 2011 09:39
Resource URI: http://kar.kent.ac.uk/id/eprint/16839 (The current URI for this page, for reference purposes)
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