Suggestion Schemes and Communication

Cooley, R.E. and Helbling, C. and Fuller, Ursula (2003) Suggestion Schemes and Communication. In: Conference Proceedings, British Academy of Management, September 2003, Leeds Business School. (The full text of this publication is not available from this repository)

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Official URL
http://www.cs.kent.ac.uk/pubs/2003/1725

Abstract

It is not unusual for a computer based information system to serve more than one purpose. A computer supported suggestion scheme, though designed to promote and control the flow and evaluation of ideas for organisational improvement, may al so provide an upward means of communication within an organisation. By studying this, perhaps unintended, secondary function, it is possible to refine the desig n of the system. This paper is based on fieldwork covering seven suggestion sche mes in current use and one experimental system. It describes the characteristics and significance of suggestion schemes, and discusses them in relation to conce rns about organisational communication. The particular communicative functions t hat suggestion schemes provide are categorised and illustrated with examples fro m the field studies. The paper concludes with a demonstration of the potential r elevance of this secondary communicative function to the design of organisationa l and technical aspects of suggestion schemes. ~

Item Type: Conference or workshop item (UNSPECIFIED)
Uncontrolled keywords: Suggestion Schemes
Subjects: Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming,
Divisions: Faculties > Science Technology and Medical Studies > School of Computing > Applied and Interdisciplinary Informatics Group
Depositing User: Mark Wheadon
Date Deposited: 24 Nov 2008 18:00
Last Modified: 25 Jun 2012 09:08
Resource URI: http://kar.kent.ac.uk/id/eprint/13918 (The current URI for this page, for reference purposes)
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