Soltani, E. and Meer, R. van de and Gennard, J. and Williams, T.M. (2003) A TQM Approach to HR Performance Evaulation: A Questionnaire Survey. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373.
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| Official URL http://dx.doi.org/10.1016/S0263-2373(03)00052-5 |
Abstract
The impact and effectiveness of Human Resources (HR) performance evaluation system is studied through a questionnaire survey of Scottish-based quality driven organizations. Findings suggest that improvement of employees performance, customer care, active involvement and approaching performance evaluation as a quality effort are the most generally agreed components of a Total Quality Management (TQM) driven HR performance evaluation
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculties > Social Sciences > Kent Business School > Management Science |
| Depositing User: | Ebrahim Soltani |
| Date Deposited: | 08 Sep 2008 18:53 |
| Last Modified: | 14 Jan 2010 14:43 |
| Resource URI: | http://kar.kent.ac.uk/id/eprint/11223 (The current URI for this page, for reference purposes) |
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