A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2005) A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172. (The full text of this publication is not available from this repository)

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Abstract

Using a survey, this paper provides information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organizations. It particularly focuses on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction and overall organization performance. Although the fundamental precepts advocated by founders of TQM appear to be in conflict with performance management practices, however, the article argues that, rather than being contradictory, both can add value to the operations of the other in the interest of the organization as a whole. More precisely, the paper explains how a successful TQM strategy requires a rethinking and changing the organization's performance management system, otherwise it is highly likely to result in a disaster. To conclude, the survey evidence is used, combined with previous literature, to discuss the implications of these results for designing a contextually appropriate performance management for TQM and in the interest of the future research on TQM and HRM

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: Ebrahim Soltani
Date Deposited: 27 Oct 2008 22:53
Last Modified: 14 Jan 2010 14:43
Resource URI: http://kar.kent.ac.uk/id/eprint/11216 (The current URI for this page, for reference purposes)
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