Soltani, E. and Meer, R.B. van der and Williams, T.M. (2004) Approaches to Organisational Performance : An Integrative Perspective. In: 10th International Conference on Productivity and Quality Research (ICPOR), Miami, Florida, USA.
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The heavy emphasis on systems-level features that has characterised total quality management (TQM) view to performance management (PM) is not well suited to the current approach driving PM systems, a limitation that has not been recognised in the majority of TQM-driven organisations. Such limitation arguably impedes the transition to a stable TQ environment, or even actively encourages regression to traditional ways. In response to this limitation, this paper discusses the main sources of variance in organisational performance, in a broader, more empirically-driven perspective on TQM’s system focus and HRM’s individual focus. Furthermore, the aim is to show that performance management should be based on both systems-level features and contributions from individual employees, as these tend to complement each other, and, thus, to begin to address limitations in the way performance management has been conceptualised and applied across TQM organisations in the past.
|Item Type:||Conference or workshop item (Paper)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Divisions:||Faculties > Social Sciences > Kent Business School > Management Science|
|Depositing User:||Ebrahim Soltani|
|Date Deposited:||08 Oct 2008 07:09|
|Last Modified:||14 Jan 2010 14:43|
|Resource URI:||http://kar.kent.ac.uk/id/eprint/11214 (The current URI for this page, for reference purposes)|
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