Performance Management: TQM vs HRM - Lessons Learned

Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2003) Performance Management: TQM vs HRM - Lessons Learned. Management Research News, 26 (28). pp. 38-49. ISSN 0140-9174 . (The full text of this publication is not available from this repository)

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Official URL
http://dx.doi.org/10.1108/01409170310783646

Abstract

This article focuses on the key research findings and challenges pertaining to evaluation and managing the employee performance in the context of quality management derived from the literature survey, questionnaire survey, and a semi-structured interview survey. Topics include the generic criteria of the current HR performance evaluation systems, the main criteria of a quality-driven HR performance evaluation system, and the extent to which HR performance evaluation systems have been adjusted to integrate TQM requirements. Thus, the goal of the article is to review the published literature and highlight the actual practices and trends in the HR performance evaluation in organisational environments with a quality orientation. It concludes that by highlighting where we have made progress, acknowledge critical gaps, and attempt to stimulate additional research.

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: Ebrahim Soltani
Date Deposited: 08 Sep 2008 18:32
Last Modified: 09 Jun 2014 11:31
Resource URI: http://kar.kent.ac.uk/id/eprint/11208 (The current URI for this page, for reference purposes)
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