Top Management: A Threat or an Opportunity to TQM?

Soltani, E. (2005) Top Management: A Threat or an Opportunity to TQM? Total Quality Management & Business Excellence, 16 (4). pp. 463-476. ISSN 1478-3363. (The full text of this publication is not available from this repository)

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Abstract

In line with the proposed precepts and deadly diseases of TQM by Deming (1986) and other quality management scholars, the academic literature on the role of top management in quality improvement programmes suggests a fundamental question: ‘why does the commitment from top management appear to have dropped off so dramatically?’ On a theoretical level, a review of the relevant literature reveals a strong consensus that top management commitment is essential for successful TQM implementation. However, whether this commitment actually exists in practice, is an empirical question that has received much less attention. In addressing these issues towards filling this void, this paper aims to generate preliminary observations on the various factors affecting the role played by top management in organizational environments with a TQM orientation. Implications are discussed to generate research propositions that focus on the interplay of upper and middle level management and employees' commitment.

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: Ebrahim Soltani
Date Deposited: 27 Oct 2008 22:46
Last Modified: 20 May 2011 23:34
Resource URI: http://kar.kent.ac.uk/id/eprint/11186 (The current URI for this page, for reference purposes)
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