Soltani, E. and Lai, P.C. and Phillips, Paul (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072.
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By drawing on multi-case data, there is some evidence to suggest that TQM effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees with which they could reduce variability or achieve uniformity, rather they were regarded as a weapon used by their managers against them.
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Divisions:||Faculties > Social Sciences > Kent Business School > International Business and Strategy|
|Depositing User:||Ebrahim Soltani|
|Date Deposited:||18 Nov 2009 12:08|
|Last Modified:||31 Jul 2012 13:31|
|Resource URI:||http://kar.kent.ac.uk/id/eprint/11165 (The current URI for this page, for reference purposes)|
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